Stop believing that highly educated, technical staff can’t or shouldn’t talk to customers. Emotional Intelligence is the measure of human potential to relate and communicate with others. Reality is that unlike IQ, EI can be changed. It takes work, but over the course of a few years EI can be improved. More importantly, there’s also no correlation between high IQ and low EI.
For the past four years, I’ve attended HR Tech. This year I traveled to Las Vegas on behalf of the HR Open Standards Consortium at HR Tech. HR Open Standards is all about compatibility – a concept that is foreign to many vendors and HR pros. Standards are an absolute game changer for HR technology buyers and vendors.