Often in business, we create bizarre organizations where sales we insulate stakeholders from the makers. Most of the time, it’s protecting the engineers from customers. Other times, it’s protecting sales or management from an in-house sausage factory where things just are a little more messy and little more scary than we would like them to be.
So, killing a few cartoonists will send a message to the rest of the world, thought the Islamist. So you sent your killers to Paris and took out 12 people at Charlie Hedbo, a tiny mostly irrelevant magazine with a circulation of 60,000 which probably includes a large number of issues that went directly to the trash.
Last week I volunteered to help ElevenFifty get 1,500 people through the Hour of Code. If you missed it, The Hour of Code is an international effort to get 15 million people to spend one hour learning to code. If you didn’t attend in person, you can do Hour of Code at home or work. So, back to the Hour of Code event…
Stop believing that highly educated, technical staff can’t or shouldn’t talk to customers. Emotional Intelligence is the measure of human potential to relate and communicate with others. Reality is that unlike IQ, EI can be changed. It takes work, but over the course of a few years EI can be improved. More importantly, there’s also no correlation between high IQ and low EI.